Frequently Asked Questions



1. General Questions
2. Rent a Mailbox
3. Virtual Office Services
4. Registered Office Address Services

General Questions

Q. Who are Lowcostletterbox?

We are a London based virtual office and mailing address services provider, serving business and private clients from all parts of the world. For number of years, we have helped thousands of start-up companies with prestigious London business addresses at a fraction of office rental costs. We assist with company formation, receiving posts and forwarding via email and surface mail, telephone answering service as well as meeting room and serviced office facilities. Our aim is to make virtual office and personal mailbox services in London affordable to everyone. We are authorised by HMRC and various local authorities in London for providing mail forwarding and virtual office services in the United Kingdom.

Q. What are the services you offer?

We currently offer Virtual Office, Registered Office and Director’s Service Address, Mailbox Address, Mail Forwarding, Mail Scan-to-Email, Company Formation, Telephone Answering, Hot Desk, Day Office and Meeting Room services. We also offer bespoke services to suit our clients’ requirements. Please feel free to call us and discuss your needs.

Q. What is a Virtual Office?

A virtual office setup is where start-ups and small home-based businesses make use of a prestigious business address and other office services such as telephone receptionist, meeting room, etc. without having to rent an office space. A virtual office provides significant savings and flexibility compared to renting a traditional office space. It also helps you to protect privacy of your home as you can register your limited company with Companies House. We provide a prestigious virtual office address in London’s Fitzrovia neighborhood, W1 to all our clients at a fraction of the cost of renting an office. Clients publish our prestigious address on their websites, business cards, etc. as if they physically run their business from our office, whereas they actually work from home or another location, be it within or outside the UK. In addition to a business address, our clients benefit from a virtual telephone answering service whereas our professional telephone receptionists handle calls as if they work for our clients’ businesses. We also provide meeting room facilities that enable our clients to host business meetings as and when needed without having to worry about how not to meet their clients at home. Mail received are either forwarded by post or scanned and sent via email. In summary, a virtual office provides a professional image similar to that of a traditional office to your business setup at a substantially low cost. Click here to find out more about our virtual office service packages.

Q. What is a Mailbox Address service?

A Mailbox address service allows individuals and businesses to rent a physical address at a fraction of the cost of renting a premise. A mailbox address can be legally used to receive personal or business letters and packages. This does not have to be your actual residential or business place. When you rent a mailbox for business or personal use, a secured mailbox will be assigned for your exclusive use during your service period. When a post is delivered to your mailbox address, it is usually kept in your personal mailbox for you to collect at your convenience. However, if you opt for mail forwarding service as well, all your posts will be forwarded to your designated address anywhere in the world. With our mail scan-to-email service, you can get your posts delivered to your email inbox within 4 hours of delivery. This is our most popular service as it saves time and money for businesses, busy individuals and clients from outside the UK. Click here to find out more about renting a mailbox.

Q. What is a Registered Office Address?

When you start-up a business as a limited company or limited partnership you need to give an address to the Companies House so that Companies House and HMRC can send you official correspondences. This becomes your registered office address. This does not have to be your usual trading address. It is important to note that your registered office address becomes public and anyone can view it from anywhere in the world. Therefore, it is always a good practice not to use your home address as your company’s registered office address. Instead, you can use our office address for as low as £8 per month and protect your home’s privacy. Click here to see price plans and benefits.

Q. Where are you based?

Our head office is in Oxford Circus, London’s fashionable West-End district. All our services are available at our head office. We also offer personal and business mailbox services at our centres in Baker Street (Central London), Ealing (West London), Streatham (South London) and New Malden (Surrey).

Q. What are your opening times?

Our head office in Oxford Circus is open Monday-Friday from 9.00am till 6.00pm. Marylebone centre in Baker Street is open 24/7. All other centres are open 7-days a week from early till late. Click here to see opening times for the centre of your choice.

Q. How do I receive my posts?

When we receive posts and packages on your behalf, items those can be kept in your mailbox are deposited in your personal mailbox. Others are kept safely behind the service counter. We then send you an SMS or email notification so that you can visit your service centre and collect them at your convenience. However, if you are a virtual office, registered office or mailbox Gold or Platinum service client, we will forward all your posts to your designated delivery address. If you prefer to collect them yourselves, feel free to pop in. If you require all posts to be scanned and sent via email, select Mailbox-Platinum, Virtual Office-Plus or Virtual Office-Pro service packages and we will scan the posts and email the same day, usually within 4 hours. Need a mail forwarded or scanned to email urgently, we are more than happy to serve your request at an additional administration fee. Currently, this service is only available to clients at Fitzrovia centre (Oxford Circus).

Q. Can I receive packages and parcels?

Yes. We accept packages and parcels up-to 10kgs delivered by most couriers. Parcels larger than 15cmX15cmX15cm(1kg) are subject to additional service fee, charged to your service deposit balance.

Q. Can I receive Recorded deliveries and Signed-For items?

Yes. We will sign for those items on your behalf.

Q. What is the postage deposit for?

A service deposit is held to cover the costs of (1) forwarding your mail to your designated address, (2) on-demand mail scanning-to-email, (3) medium and large sized parcel receiving or holding and other additional services you may request. When the service deposit balance is low, we will send you a request to top-up so that your service is not interrupted due to insufficient balance. This balance will be returned once your service has ended, assuming you have no additional charges pending and terminated your service with prior notice.

Q. How do I purchase your service?

The most convenient and fastest method is via online. Select the service you require, register, pay online with our secured payment partners WorldPay and submit required identity verification documents. It takes just about 10 minutes. Once your order and required supporting documents are received, we will complete the necessary checks and confirm your service usually within 30 minutes. Click here to see our graphical Step-by-Step guide on how to purchase a service. If you prefer to get everything done face-to-face, you can visit our office in Oxford Circus where one of our friendly staff will greet you and get your service set-up within 30 minutes. No appointment is required. You could also pay via bank transfer.

Rent a Mailbox

Q. What is a Mailbox Address service?

A Mailbox address service allows individuals and businesses to rent a physical address at a fraction of the cost of renting a premise. A mailbox address can be legally used to receive personal or business letters and packages. This does not have to be your actual residential or business place. When you rent a mailbox for business or personal use, a secured mailbox will be assigned for your exclusive use during your service period. When a post is delivered to your mailbox address, it is usually kept in your personal mailbox for you to collect at your convenience. However, if you opt for mail forwarding service as well, all your posts will be forwarded to your designated address anywhere in the world. With our mail scan-to-email service, you can get your posts delivered to your email inbox within 4 hours of delivery. This is our most popular service as it saves time and money for businesses, busy individuals and clients from outside the UK. Click here to find out more about renting a mailbox.

Q. Why would you use a Mailbox Address?

A mailbox address can be used by both businesses and private individuals for many reasons. Benefits to business start-ups and home-based small businesses are endless. You can impress your clients with a prestigious business address in London without the need for actually renting your own office at substantial costs. A smart business address on your websites and business cards speaks aloud about your business’s credibility. A mailbox address also helps you to protect your privacy of your home address, especially, if your business is registered as a limited company in the UK, even though you may work from home or anywhere in the world. Using your home address as your registered office and director’s service address results in your home location being exposed publicly on Companies House registry. As an overseas based business, you may use a business mailbox address in the UK as the low-cost option to add a London office to your world-wide branches. If you are an individual living in a shared accommodation, a secured mailbox would ensure all your posts are safe thus maintaining your confidentiality. For people moving outside the UK for a short period, a personal mailbox service become handy so that they can continue to maintain their UK presence without the need for changing the address with banks, etc.

Q. How much does it cost to rent a Mailbox?

We pride ourselves as the lowest cost mailbox address service provider in London. With us, you can rent a mailbox from as low as £12 per month. Our service packages are tailored to suit your own specific requirements. Choose a rental period from 3 months onwards. Add mail forwarding or mail scan-to-email services for additional convenience. Click here to see prices based on your desired service package and period.

Q. What does my mailing address look like?

A typical business mailbox address with us will look like; John Smith Limited Suite 12 95 Mortimer Street London W1W 7GB A personal mailbox address will look like; John Smith Flat 12 95 Mortimer Street London W1W 7GB This will provide a more prestigious appearance for your business location or personal address.

Q. What is the difference between a mailbox service at Lowcostletterbox and a PO Box at the post office?

We offer mailbox service with real street address that is similar to your home address. A Post Office PO Box address does not show the street name. A business using a real street name and postcode is more transparent than one with a PO Box address. With us, you can collect your mail and parcels anytime during the opening hours of your chosen centre whereas you may find limited access to your PO Box with Post Office. Most of our centres are open from 6.00AM till 11.00PM, seven days a week and some are even 24/7. You can also collect your recorded delivery and signed for items outside the usual 9.00am-6.00pm hrs. We also offer many additional services that the post office does not. Package acceptance from all carriers, mail-in alert by SMS or email, mail forwarding, mail scanning and emailing are all aimed to save you valuable time. We also offer company formation, telephone answering, meeting rooms and co-working services to business clients.

Q. Will I be notified when a mail is received?

Yes. We will send you an email/SMS notification.

Q. What happens if I receive more mail than will fit in my mailbox?

We will notify you when your mailbox is getting full and hold your excess mail for up to two weeks. You may collect all your posts to free up the mailbox or upgrade to a larger box to accommodate more posts. If you do not take any action as above within two weeks of notification, we may not be able to accept further posts until you act.

Q. Can I upgrade/downgrade my mailbox or service during the period?

You can upgrade your service or mailbox any time during the current service period, subject to availability. However, downgrades are permitted at renewal only.

Q. Can I receive post in different names?

You can receive posts in different names as long as you submit identity documents for the persons who wish to share your mailbox address. If you are a business client, you can receive posts in your business name as well as your own. In addition, we will accept posts addressed to other directors and partners as long as identity documents for each are submitted. If your business has multiple TRADING AS names, you must register those names with us, submitting appropriate documentary evidence.

Q. Can I receive parcels?

Yes. We accept packages and parcels up-to 10kgs delivered by most couriers. Parcels larger than 15cmX15cmX15cm(1kg) are subject to additional service fee, charged to your service deposit balance.

Q. Can I have additional mailbox keys to my account?

No. For security reasons, we are unable to issue additional keys to any mailbox.

Q. Can I replace my key if it is lost?

Yes. If you lose your key, we will replace your mailbox lock and give you a new key. A key replacement fee will be charged.

Q. Can you forward my mail to another address?

Yes.

Q. How often will you forward my mail?

We forward your posts every Monday to save postage costs. However, you can request a more frequent mail forwarding at a small additional fee.

Q. How soon will you scan & email my letters?

We scan and email your posts within 4 hours of receipt, Monday - Friday. Letters received on Saturdays will be emailed the next working day.

Virtual Office Services

Q. What is a Virtual Office?

A virtual office setup is where start-ups and small home-based businesses make use of a prestigious business address and other office services such as telephone receptionist, meeting room, etc. without having to rent an office space. A virtual office provides significant savings and flexibility compared to renting a traditional office space. It also helps you to protect privacy of your home as you can register your limited company with Companies House. We provide a prestigious virtual office address in London’s Fitzrovia neighborhood, W1 to all our clients at a fraction of the cost of renting an office. Clients publish our prestigious address on their websites, business cards, etc. as if they physically run their business from our office, whereas they actually work from home or another location, be it within or outside the UK. In addition to a business address, our clients benefit from a virtual telephone answering service whereas our professional telephone receptionists handle calls as if they work for our clients’ businesses. We also provide meeting room facilities that enable our clients to host business meetings as and when needed without having to worry about how not to meet their clients at home. Mail received are either forwarded by post or scanned and sent via email. In summary, a virtual office provides a professional image similar to that of a traditional office to your business setup at a substantially low cost. Click here to find out more about our virtual office service packages.

Q. Why should I choose a Virtual Office than a Real Office?

If you are starting up business or running one from your home, imagine giving your home address to potential clients? Would you not want to keep your home private? A business with a physical traceable address holds higher credibility than one just with a mobile telephone number and an email address. So, you need a business address away from your home. Agreed? A traditional office comes with many overheads and ties. Rent and long lease agreements, telephone and internet service contracts, business rates, staffing costs, cleaning expenses and may more, adding to monthly outgoings in thousands of pounds. As a start-up business, one of the main objectives should be keep overheads to the lowest. So, what are your options? With a virtual office, you do not worry about all the above. For a monthly fee from £30, you can get a prestigious business address, business telephone number, etc. that you can publish on your business stationaries, websites, etc. as if you are actually running your business from there. You can then work from any part of the world, but your clients perceive as if you are based at your virtual office address. Unless your business requires meeting a number of clients at your office daily, a virtual office setup far outweighs any additional benefits a traditional office would offer whilst giving you significant cost savings. Click here to see more benefits of a Virtual Business Address.

Q. How much does it cost to rent a Virtual Office Address?

A virtual office address at Lowcostletterbox starts from as low as £30 per month. You can publish the address on your websites and business stationaries to promote your business, register your company at Companies House to receive all statutory mail from Companies House and HMRC and even use it to open a business bank account. We will accept posts and packages on your behalf and forward them to your home address. You can also pick up your posts from our office or get them scanned to your email address. We can also provide you with a business landline number and professional telephone answering service. Whenever you need an office space to work or a meeting room to host business meetings, you can make use of our hot-desks or co-working spaces and meeting rooms at low cost. Click here to see price plans for a Virtual Business Address.

Q. What is the difference between a Virtual Office Address and a Business Mailbox Address?

A virtual office is purely for business purposes. Mail addressed to your business name and directors’ names are accepted and forwarded. Your address will look like; ABC Limited, 95 Mortimer Street, London, W1W 7GB. A business mailbox can be used for receiving business posts as well as personal mail. Posts addressed to your business name and your private posts will be accepted. To keep costs low, our business mailbox service offers a collection only service plan (SILVER). Your address will look like; ABC Limited, Suite 12, 95 Mortimer Street, London, W1W 7GB.

Q. What does my Virtual Office Address look like?

Your virtual business address will look like; ABC Limited 95 Mortimer Street London W1W 7GB

Q. Can I collect my letters & parcels?

Mail forwarding to your designated address comes as standard with our virtual office services. However, if you would prefer to collect your mail in person, you can do so too.

Q. Can I address the post in a different name other than the business name given?

For compliance reasons, all mail should be addressed to the business name registered with us. If your business has multiple TRADING AS names, you must register those names with us, submitting appropriate documentary evidence.

Q. Can I receive parcels?

Yes. We accept packages and parcels up-to 10kgs delivered by most couriers. Parcels larger than 15cmX15cmX15cm(1kg) are subject to additional service fee, charged to your service deposit balance.

Q. Can I change my mail forwarding address?

Yes. For your security and confidentiality reasons, such requests should be sent from your registered email ID.

Q. How often will you forward my mail?

Weekly mail forwarding is standard with your service plan. However, if you require additional or a more frequent mail forwarding, we are happy to accommodate your request at a small additional fee.

Q. How soon will you scan & email my letters?

We scan and email your posts within 4 hours of receipt, Monday - Friday. Letters received on Saturdays will be emailed the next working day.

Registered Office Address Services

Q. What is a Registered Office Address?

When you start-up a business as a limited company or limited partnership you need to give an address to the Companies House so that Companies House and HMRC can send you official correspondences. This becomes your registered office address. This does not have to be your usual trading address. It is important to note that your registered office address becomes public and anyone can view it from anywhere in the world. Therefore, it is always a good practice not to use your home address as your company’s registered office address. Instead, you can use our office address for as low as £8 per month and protect your home’s privacy. Click here to see price plans and benefits.

Q. What is a Registered Office Address?

When you start-up a business as a limited company or limited partnership you need to give an address to the Companies House so that Companies House and HMRC can send you official correspondences. This becomes your registered office address. This does not have to be your usual trading address. It is important to note that your registered office address becomes public and anyone can view it from anywhere in the world. Therefore, it is always a good practice not to use your home address as your company’s registered office address. Instead, you can use our office address for as low as £8 per month and protect your home’s privacy. Click here to see price plans and benefits.

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