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Frequently Asked Questions

With thousands of internet scams operating everyday, we appreciate your concerns and want to reassure you with facts. Our parent company ARJANT LIMITED has been trading since 2008. We have been serving start-ups and small to medium sized businesses since 2013. We are authorised by HMRC (MLR Registration Number: 12730863) and various local authorities (City of Westminster Mail Forwarding Business Registration Number: 000124) in London for providing mail forwarding and virtual office services in the United Kingdom. We are not just an online business. Our head office is conveniently located in Oxford Circus, London. We would love to meet you in person and show the office facilities we offer. Visit us anytime and have a chat first.

We are required by law (Anti-Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 (AML) and The London Local Authorities Act 2007) to ensure our clients' identity and business relationships (if applicable) are verified prior to using our services. Click here for a list of acceptable documents and submission information.

Our virtual office packages are designed purely for business use, offering a prestigious central London address and mail forwarding as standard. A mailbox address can be used for both business and personal post. So, if you require an address to receive personal and business letters, choose one of the mailbox packages. If you need an address just for business with mail forwarding, our virtual office packages would offer greater value.

Yes. You can meet your clients on-site whenever needed. Simply book our meeting rooms by the hour or day at low rates. Remember, refreshments are on the house. Always offer a cup of coffee or water to your business delegates and we have them all ready for you.

Yes. We accept letters and packages on your behalf. We will even sign for items that require a signature on delivery. Items larger than 1kg or 15cm x15cm x15cm will incur package handling fees as below; Medium package (up to 30cm x 30cm x 30cm or 2kgs) - £2.50 per package Large Package (up to 45cm x 45cm x 45cm or 10kgs) - £5.00per package Extra Large Package - (over 45cm x 45cm x 45cm or 10kgs) - £10.00 or £1.00/kg per package Before ordering an extra-large item, you must contact us and obtain an authorisation. Failure to do so may result in non-acceptance of delivery.

We advise you to collect your post at least once a month. However, we will hold them in your mailbox as long as we have room for additional mail. If your mailbox gets full, we will send you a notification upon which you are expected to empty your mailbox within 7 days. For security reasons, all packages must be collected within the specified period as below, or incur a package holding fee. Small packages - 5 working days Medium packages - 5 working days Large packages - 3 working days Extra-Large packages - 2 working days

Our minimum service period is 3 months. You will be charged for 3 months even if you only use the service for less than 3 months.

You can cancel your service subscription within 24 hours and get full refund. If you request cancellation after 24 hours but within 14 days, subject to the service not being used, we will refund your payment after deducting £25.00 administration fee. Thereafter, you can cancel the service anytime after our minimum term, currently 3 months. All you need to do is to send us a termination request by email at least 14 days prior to your next payment date (within 24 hours for full refund or 14 days for partial refund). You can request service termination online by logging in to your account too. You will not be entitled to any refund for unused service period.

Service deposit is used for any mail forwarding postage, package handling fee, package holding fee and any other additional service you may request. You will be notified to top-up your balance when it goes low. Subject to you meeting all the terms and conditions of our business, any unused balance will be refunded to you at the end of your service.

Yes. We can forward your letters and packages to any part of the world. For safe and cost-effective delivery, we will send them by Royal Mail international recorded delivery service. However, if you prefer to have them sent by other couriers such as DHL, UPS, TNT, FedEx etc., we are more than happy to arrange them for you.

A mailbox address looks exactly same as your home or business address. It is difficult to identify that you are using a mailbox for business. All major couriers such as Parcel Force, DHL, FedEx, etc. will deliver packages that require a signature to a mailbox address. PO Boxes can only be purchased from your Post office. The address comes with "PO Box xxx" and so, immediately recognised as an alternative address for postal communications only. Major couriers do not deliver to a PO Box in the UK. Given the advantages, a mailbox address is preferred than a PO box address.

Yes, you can receive personal letters in your business mailbox. However, if you subscribe to a personal mailbox, you will not be able to receive business post. We advise you to make sure you choose the right service level or upgrade your service should your circumstances change.

Yes, you can re-direct mail from your previous address to your mailbox. You need to request mail redirection from Royal Mail.

We can set up your virtual office within minutes, subject to you submitting all required identity and business related documents. If yo sign up during weekends, we will process your application the following working day.

Yes. You do not have to be living in the UK to subscribe to our virtual office service. As long as you can provide us with your identity and current residential address confirmation, you can live and work from anywhere in the world.

Mail forwarding is standard with our virtual office service. We will forward your letters and packages every week to your designated address. We can also scan your letters and forward to you via our secured servers. If you prefer to collect yourself, feel free to walk in any time.

A registered office address is the official correspondence address of a company, incorporated in the UK. It’s also known as the registered office of a UK company. HMRCCompanies House and other UK Government offices will only use this address to communicate with the company. You do not have to trade from your registered office address. As long as you have access to your statutory mail sent to your registered office, you can trade from anywhere - your home, another office or even another country. If you have a website for your business, you are required by law to display the registered office address on your company website. At LowCost LetterBox, we ensure your official letters are received safely, scanned and made availavle to you online, the same day. We will even forward the originals by post to anywhere in the world.

Similar to a company registered office address, when you set up a limited company in England & Wales, you must have a physical address for each director within England & Wales where HMRC and Companies House can contact them by post. This is known as directors service address. If you live in England & Wales, you can use your home address for this purpose. However, it is recommended that you use an address provided by a virtual office service provider such as ourselves and keep your home address private, as company directors details are published on Companies House registrers and widely available on internet to anyone.

We have helped hundreds of clients set-up their limited companies the same-day. Subject to receiving all the necessary information and documentation before 1:00pm and Companies House workload, we will get your new limited company registered the same day. We need your completed online application form together with photo ID and proof of residential address for each director and shareholder with more than 25% ownership in the company.

You do not have to live in the UK. However, you need an address in the UK where Companies House can contact you by post. This does not have to be your residential address. You can use our office address as your directors service address, as well as company registered office. We will scan and forward all official letters for you to access them from anywhere.

If you subscribe to our registered office service only, we will only accept official letters from HMRC and Companies House on your behalf. No other business letters will be accepted. However, if you wish to use the address for business banking and other business matters, you need to select from our virtual office lite, plus or pro packages. Our business mailbox packages can also be used as company registered office and trading address.

Telephone answering service is where we handle calls to your phone line as if the caller has come through to your company's reception, thus giving an impression to the caller that your business has a dedicated receptionist. With this service, you do not have to worry about being in the office to take landline calls or missing them. We will answer basic queries about your business as you supply, take message and forward to you via email. If the call is received outside our working hours, the caller can leave a voice mail and we will for the voicemail recording to you via email. You can also set up your own welcome and voicemail greetings, personalised to your business.

A call forwarding service is where calls to your virtual business landline are automatically diverted to your mobile or another landline number. With this service, you do not have to worry about being in the office to take landline calls or missing them. If you are unable to answer the call, the caller can leave a voice mail and we will for the voicemail recording to you via email. You can also set up your own welcome and voicemail greetings, personalised to your business.

Yes. Calls diverted to your mobile or another landline and outgoing calls from your virtual landline are charged at 10p/min or 1.5p/min respectively. However, you can download a mobile app and receive calls free via the app. You need internet access on your mobile for the app to work. Alternatively, purchase a VOIP phone handset and connect to your internet router. Outgoing calls are always chargeable.

Yes. Calls can be forwarded to any number worldwide. However, calls diverted to international mobile or landline are charged at our international rates. Please call us for more details. You can download a mobile app and receive calls free via the app. You need internet access on your mobile for the app to work. Alternatively, purchase a VOIP phone handset and connect to your internet router.

Yes. You can receive calls forwarded to your mobile whilst you are abroad. Be aware, you may incur expensive roaming charges from your carrier. We recommend that you download a mobile app and receive calls free via the app. You still need internet access on your mobile for the app to work. Alternatively, purchase a VOIP phone handset and connect to an internet router whilst abroad.

If you require the meeting room occasionally, just select the date and time you require the room for and proceed with payment. We will confirm your booking via email. If you are a frequent user pass holder, call us to make your booking.

Our clean and comfortable meeting rooms are conveniently located and equipped with free Wi-Fi access and AV facilities for easy digital presentations. Ask us if you need printing and copying services. Unlimited refreshments are on the house and our staff welcome you and your delegates with a friendly smile.

Our cancellation policy for meeting room bookings are as follows; At least 2 days notice - 100% refund Within 2 days of the event - No refund

Of course. You can use our rooms to see clients by appointment. As your clients arrive, we will greet and have them seated in reception area until you are ready to see.

Hot-desking is where you use a desk space in a shared office environment as and when needed. It is similar to using a hotel room. You may have access to different desks on different days. Like hotel room bookings, hot-desk usage is also dependent on availability on any specific day and time. Our hot-desks can be booked for occasional and frequent use. If you require a desk space for regular frequent use every month, our frequent user pass will offer unlimited access at low cost.

We can offer you a dedicated desk space in a shared office for a monthly fee. As long as you need, the desk will be reserved for you. Simply walk in and work.

Our clean and comfortable shared offices are conveniently located and equipped with free Wi-Fi access. Ask us if you need printing and copying services. Unlimited refreshments are on the house and our helpful staff are always there if you need any help.

If you require a desk space occasionally, just select the date and time you require the desk for, complete basic registration and proceed to payment. We will confirm your booking via email. If you are a frequent user pass holder, call us to make your booking. Well check availability and confirm your booking over the phone and by email.

A day office is the most cost-effective way of having an office space in London. With no long-term commitments, you simply rent an office space whenever you need to work from an office setup. Our day offices come with all the facilities of a modern office. This is more suitable for people mostly on the go. With us, you can rent an office for as short as a day.

Our clean and comfortable offices are conveniently located and equipped with free Wi-Fi access. Printing and copying facilities are also available. Unlimited refreshments are on the house and our helpful staff are always there if you need any help.

No. Like booking your meeting room or a hotel room, select the date you require the office for, complete the short registration and proceed to payment. We will confirm your booking via email. Just turn-up on the day and use the facilities.

If you require an office space occasionally, just select the date and time you require the office for and proceed to payment. We will confirm your booking via email. If you are a frequent user pass holder, call us to make your booking. Well check availability and confirm your booking over the phone and by email.

If you’re setting up a limited company in the UK, it is a legal requirement that you have a registered office address within the UK for your business, so that official letters and notices from HMRC and Companies House can be served. When registering your business at Companies House, you will be required to provide two addresses; the company’s registered office address and the directors service address. Official letters are sent to both addresses. Your company registered office and directors service address will be freely available to anyone via online sources such as Companies House register, etc.

Companies incorporated in England & Wales should have their registered office in England & Wales only. If your company has been formed in Scotland (SC) or Northern Ireland (NI), you are required to have your registered office in the same country as where they are registered. Our registered office address service in London can only be used with companies incorporated or to be formed in England & Wales.

You can set up a mail forwarding service in just 3 steps.

Step 1: Go to rent a mailbox PLUS service. Tell us where to forward your mail.

Step 2: Redirect mail from your current address or get your post and packages delivered direct to our office.

Step 3: We will receive your mail at our office and forward to your given address.

You can get your letters forwarded from a PO box, rented from Royal Mail. However, major courier companies including Royal Mail, Parcel Force, UPS, DHL, FedEx and TNT will not deliver a package that requires a signature to a PO box address. This means, you will have to make alternative arrangements for your packages and parcels.

A mailbox address with full street address is what you require to receive both letters and signed for items for onward forwarding. We will accept letters and packages from all major couriers and forward them to you anywhere in the world.

No. Only cost of postage and re-packaging will be charged to your service deposit account. Please note, it is your responsibility to ensure customs and duty formalities and payments are met within the country of destination.

With mail scanning and forwarding services, we will accept your post at our office address, scan and store them securely on our servers. You can then login to your account and read the post on your mobile, laptop or computer from any part of the world.

We scan posts usually within 2 hours of delivery. An email alert will be sent to you as soon as your post get scanned and uploaded to our servers.

We will forward your original post via surface mail to your designated address. However, if you do not need the originals, we will securely shred and destroy them to protect your confidentiality.

Our Mailbox PRO, Virtual Office BASIC, Virtual Office PLUS and Virtual Office PRO packages include unlimited mail sacnning every month. With other service packages, we offer on-demand mail scanning service for a small additional fee.

Like every company formation agents in the UK, we require a photo id and proof of residential address for each director, partner and shareholder with more than 25% ownership of the company.

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