ID Requirements
UK Virtual Office and PO Box Services

As a licensed mail forwarding and virtual office service provider in the UK, we are required by law (Anti-Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 (AML) and The London Local Authorities Act 2007) to ensure our clients submit appropriate proof of identity, address and business (if applicable) documents prior to using our address services.

We require proof of identity, address and business documents for the following services:

  • Personal PO Box / Mailbox Address - Proof of identity and address only
  • Business PO Box / Mailbox Address
  • Virtual Office
  • Registered Office
  • Company Formation
  • Serviced Offices
 

Who Should Submit Proof of Identity and Address:

  • All individuals, including mailbox sharers for whom mail is to be received, held, scanned or forwarded.
  • All owners and partners of Sole Trader and Partnership businesses.
  • All Directors of a company.
  • All Shareholders who own more than 25% of a company.
  • All persons with significant control of a business (PSC).
  • All other individuals of a business who wish to receive and have mail scanned or forwarded to them.

Who Should Submit Business Documents:
(if already registered and/or trading)

  • Partnerships
  • Limited Companies (LTD)
  • Limited Partnerships (LLP)

How to Submit Documents

  • Upload Online

    JPEG or PDF files only. File name should not be more than 25 characters. Please note that we will perform additional online checks and contact you via a video link such as Zoom or WhatsApp to verify your identity. If you do not wish to be contacted via a video link, you can either upload certified documents or call in to our offices with originals. See below for how to obtain certified copies of your documents. Non-UK residents must upload certified documents.

  • Email

    JPEG or PDF files only. Please note that we will perform additional online checks and contact you via a video link such as Zoom or WhatsApp to verify your identity. If you do not wish to be contacted via a video link, you can either email certified documents or call in to our offices with originals. See below for how to obtain certified copies of your documents. Non-UK residents must submit certified documents.

  • Post

    Certified copies only. See below for how to obtain certified copies of your documents.

  • In person

    Submit original documents at our Head Office at 95 Mortimer Street, London, W1W 7ST or Wimbledon office at 30 Durham Road, London, SW20 0TW.

Acceptable Documents and Format

All documents should either be in English or accompanied by English translation by an Official Sworn Translator.

Proof of Photo Identity

  • Passport
  • Driving Licence
  • National Identity Card
  • HM Forces Identity Card
  • A current Student Card
  • Employment Identification Card
  • Disabled Drivers Blue Pass

Proof of Address

At least one required. Must be less than 3 months old and show name and address.

  • Utility bill (Gas, Electricity, Water, etc.)
  • Telephone bill - excluding mobile bill
  • Bank/Building Society statement (includes credit card/store card bill)
  • Mortgage statement
  • Council Tax bill
  • Valid Insurance certificate
  • TV licence
  • Pay slip / P45 / P60 statement
  • HM Revenue and Customs Notice of Coding
  • Student hall of residence agreement or other proof of accommodation

Proof of Business

All required, if already registered as LTD, LLP or Partnership, etc.

  • Certificate of Incorporation
  • Registered or Principal address of the business (HMRC, Companies House Letter, etc.)
  • Current trading address of the business, if different from Registered address (business bank statement or utility bill showing the business name). Must be less than 3 months old
  • For companies registered outside the UK, company registration document must include directors and shareholders with more than 25% ownership of the business.

How to Obtain Certified Documents

UK and EU Residents

  • The Post Office
  • Civil Servant
  • Minister of Religion
  • Doctor
  • Chartered Accountant
  • Solicitor or Notary
  • Teacher or Lecturer

Non-EU Residents

We will require your documents to be certified by a Public Notary who may be a Lawyer or Justice-of-Peace.

Note:

Certification must contain the words "Certified to be true copies of the original seen by me" and clearly show the certifier's name, address, contact number, profession, signature, date and official stamp.

Important:

As part of your service registration, you agree to submit relevant documents to confirm your identity and relationship to the business. Though we send reminders, it is your responsibility to provide the required documents for verification within 4 weeks of your service purchase. Any mail received during this period will not be released prior to us verifying and accepting your documents. If you not provide the required documents within 4 weeks, we reserve the right to terminate your service without further notice. Please read carefully our service cancellaton and termination policies under terms and conditions of service.

Services and Pricing

From PO Box addresses to virtual office services, we have them covered at low-cost. Pay flexibly month-on-month or save with annual upfront subscriptions.