Effective Date: 01 June 2026
We strive to provide high-quality UK business support services and aim to deal with refund requests fairly and reasonably.
This Refund Policy should be read together with our Terms and Conditions.
Customers who subscribe to services online may have the right to cancel their order within 14 days, subject to applicable laws.
However, where you have requested us to begin processing your order immediately, or where services have been activated or work has commenced, you acknowledge that your right to a full refund may be reduced or lost.
We normally begin processing orders on the same day or the next business day following receipt of payment.
Once processing has commenced, we may:
Reserve and allocate business addresses;
Perform identity verification and compliance checks;
Register services;
Configure telephone services;
Carry out administrative work; and
Commit resources to your order.
Accordingly, where work has commenced or services have been activated, reasonable administration fees and charges may be deducted from any refund due.
Our services are subject to Anti-Money Laundering (AML) and Know Your Customer (KYC) requirements.
Customers are normally allowed up to 30 days to provide any required identity or business documents.
A business relationship is not regarded as established until we have completed our due diligence requirements and confirmed activation of the service in writing, usually by email.
However, services shall be deemed to have been utilised from the time we begin processing the order.
Where an order or service is terminated because the customer fails to comply with KYC, AML, or other regulatory requirements, the service shall be regarded as consumed and no refund shall be due.
The absence of physical mail deliveries does not constitute evidence that the service has not been utilised.
Unless otherwise required by law, refunds will generally not be available:
For services that have already been activated or substantially performed.
For partially used subscription periods.
Following renewal of services.
Where cancellation notice has not been provided in accordance with our Terms and Conditions.
Where termination arises from non-payment or breach of our Terms and Conditions.
Where services are suspended or terminated due to misuse, fraudulent activities, or unlawful purposes.
Where customers fail to comply with identity verification or regulatory requirements.
For administration, setup, postage, handling, forwarding, or third-party costs already incurred.
No refund shall be payable solely because no mail was received or because the customer did not actively use the service. Services may be utilised electronically or otherwise without physical mail being delivered, and the absence of mail does not constitute evidence that the service has not been used.
Most services renew automatically to ensure continuity of service.
Customers wishing to cancel a service must provide written notice by email at least 30 days before the next renewal date.
Failure to provide sufficient notice may result in the next subscription payment becoming due.
Refunds are generally not available for renewed services where cancellation notice has not been received in accordance with our Terms and Conditions.
At our sole discretion, we may offer:
Account credits;
Partial refunds; or
Alternative arrangements,
where we consider it fair and reasonable to do so.
Nothing in this policy obliges us to provide refunds beyond those required by applicable law.
Refund requests must be submitted in writing and should include:
Your name;
Business name (if applicable);
Customer or invoice reference;
Details of the service concerned; and
The reason for your request.
Requests should be sent to:
Email: customerservices@lowcostletterbox.com
Approved refunds will normally be processed using the original payment method.
Please allow up to 14 business days for refunds to be processed, although processing times may vary depending on banks and payment providers.
We reserve the right to amend this Refund Policy from time to time.
The latest version will always be available on our website, and continued use of our services constitutes acceptance of any revised policy.
LowCost LetterBox
A trading style of Arjant Limited
95 Mortimer Street
London W1W 7ST
United Kingdom
Email: customerservices@lowcostletterbox.com
Telephone: +44 208 786 7200
WhatsApp: +44 786 786 7200
Website: lowcostletterbox.com