Effective Date: 01 June 2026
LowCost LetterBox, a trading style of Arjant Limited, is committed to maintaining a trusted and secure business environment.
As a UK-based provider of virtual office, business address, company registration, and related business support services, we are required to comply with applicable Anti-Money Laundering ("AML"), Know Your Customer ("KYC"), sanctions, and other regulatory requirements.
These procedures help protect our customers, our business, and the integrity of the UK business environment.
Identity verification helps us:
Comply with UK laws and regulations;
Prevent fraud and money laundering;
Protect customers and legitimate businesses;
Verify the identity of individuals and businesses using our services; and
Maintain the integrity and reputation of our services.
Identity verification requirements apply to both new and existing customers.
Depending on the services requested and the nature of your business, we may request:
Passport;
National Identity Card;
Driving Licence; or
Other government-issued photographic identification.
Utility Bill;
Bank Statement;
Credit Card Statement;
Government Correspondence; or
Other documents acceptable to us.
Company registration documents;
Information regarding directors and beneficial owners;
Business activities and trading information;
Source of funds or source of wealth information; and
Any additional information required by law or our internal risk assessment.
To comply with AML and KYC requirements, we may verify your identity and supporting documents using electronic and non-electronic methods.
Electronic Verification
Where possible, we may use trusted third-party electronic verification systems to verify:
Identity;
Residential address;
Business information;
Directors and beneficial owners;
Sanctions and Politically Exposed Person ("PEP") status; and
Other information necessary to fulfil our legal and regulatory obligations.
Electronic verification may involve checking information against independent databases and publicly available records.
Certified Documents
Where electronic verification is unsuccessful or where enhanced due diligence is required, we may request certified copies of documents.
Certified copies should be clear, complete, and legible reproductions of the original documents and must be certified by an independent professional who has seen the original documents.
Who Can Certify Documents?
Certification may be carried out by:
A solicitor or lawyer;
A notary public;
A chartered accountant or certified public accountant;
A bank manager or senior bank official;
A judge, magistrate, or commissioner for oaths;
A registered medical practitioner;
An embassy or consular official; or
Another independent professional acceptable to us.
The person certifying the documents must be independent and must not be:
A family member;
A close friend;
A business associate;
An employee of the applicant; or
Any person with a personal or financial interest in the application.
We reserve the right to request that documents be certified by a particular type of professional or to request additional documents where necessary to satisfy our legal and regulatory obligations.
Certification Requirements
The certifier must have seen the original document and compared it with the copy being certified.
Each certified copy should include:
A statement confirming that the copy is a true copy of the original document;
For photographic identification documents, confirmation that the photograph is a true likeness of the individual;
The certifier's signature;
The certifier's full name;
Their professional title or capacity;
Their organisation or employer (where applicable);
Their professional registration or membership number (where applicable);
Their telephone number or email address;
The date of certification; and
An official stamp or seal, where available.
Copies should be clear, legible, and complete. We reserve the right to reject documents that are incomplete, unclear, altered, or otherwise unsuitable for verification purposes.
Certification Wording
For photographic identification documents, the certifier should write:
"I certify that this is a true copy of the original document and that the photograph is a true likeness of [Full Name]."
For proof of address documents and other non-photographic documents, the certifier should write:
"I certify that this is a true copy of the original document which I have seen."
The certifier should then add:
Signature;
Full name;
Professional capacity or title;
Organisation or employer (if applicable);
Professional registration or membership number (where applicable);
Telephone number or email address;
Date of certification; and
Official stamp or seal (where available).
In certain circumstances, we may require additional information or documents, including:
Source of funds information;
Source of wealth information;
Business activity details;
Additional identity documents;
Information concerning beneficial owners; or
Further verification of individuals or businesses connected with the application.
Additional checks may be required where customers, transactions, or jurisdictions are considered higher risk.
Identity verification and due diligence are ongoing obligations.
We reserve the right to conduct:
Periodic KYC reviews;
Sanctions screening;
Politically Exposed Person (PEP) checks;
Source of funds enquiries;
Requests for updated identity documents; and
Additional due diligence procedures during the course of the business relationship.
Customers are responsible for ensuring that identity documents previously provided remain valid. Where documents expire or become outdated, customers must provide updated documents upon request.
Failure to provide requested information within a reasonable time may result in suspension or termination of services in accordance with our Terms and Conditions.
We reserve the right to:
Refuse applications;
Suspend services;
Restrict services; or
Terminate services,
where we are unable to satisfy our legal or regulatory obligations or where information requested is not provided within a reasonable period.
Termination or suspension arising from AML or KYC requirements may occur without liability or refund, in accordance with our Terms and Conditions and Refund Policy.
In accordance with applicable UK laws and regulations, we may retain customer identification and related records for up to five years after the end of the business relationship.
Thereafter, records will be securely destroyed or anonymised unless a longer retention period is required by law.
Information and documents provided for identity verification purposes are treated confidentially and processed in accordance with our Privacy Policy and applicable data protection laws.
We do not sell personal information and only disclose information where required by law or where necessary to fulfil our legal and regulatory obligations.
We reserve the right to amend this AML & Identity Verification Policy from time to time.
The latest version will always be available on our website, and continued use of our services constitutes acceptance of any revised policy.
LowCost LetterBox
A trading style of Arjant Limited
95 Mortimer Street
London W1W 7ST
United Kingdom
Email: customerservices@lowcostletterbox.com
Telephone: +44 208 786 7200
WhatsApp: +44 786 786 7200
Website: lowcostletterbox.com