Effective Date: 01 June 2026
These Terms and Conditions govern the use of services provided by LowCost LetterBox, a trading style of Arjant Limited (Company No. 06023630), registered in England and Wales.
By placing an order or using our services, you agree to these Terms and Conditions.
Registered Office
95 Mortimer Street
London W1W 7ST
United Kingdom
We provide a range of business support services including:
UK Virtual Office Services;
UK Business Address Services;
Registered Office Address Services;
Mail Handling, Mail Forwarding and Mail Scanning Services;
UK VOIP Telephone Services;
Call Answering and Virtual Receptionist Services;
UK Company Registration Services;
Accountancy and Compliance Support Services; and
Other related business support services.
All services are provided subject to availability and applicable laws and regulations.
You agree to:
Provide accurate and complete information.
Keep your contact details up to date.
Keep us informed promptly of any changes to your personal details, residential address, telephone numbers, email address, business details, ownership structure, directors, shareholders, beneficial owners, trading activities, or any other material changes in circumstances which may affect the provision of our services or our regulatory obligations.
Ensure that all persons and businesses using our services are authorised by you.
Use our services only for lawful purposes.
Comply with all applicable laws and regulations.
You acknowledge that keeping your information accurate and up to date is your responsibility and undertaking. We shall not be liable for any losses, damages, delays, or breaches arising from your failure to provide accurate, complete, or updated information.
Failure to notify us of any material changes may result in suspension or termination of services without liability to us.
As a UK-based service provider, we are required to comply with Anti-Money Laundering ("AML"), Know Your Customer ("KYC"), and other applicable legal and regulatory requirements.
To satisfy these obligations, we may require:
Proof of identity;
Proof of residential address;
Business information;
Details of directors, shareholders, beneficial owners, or persons connected with your business; and
Any additional information reasonably required to fulfil our compliance obligations.
Customers are responsible for ensuring that valid and up-to-date identification documents are maintained throughout the duration of the business relationship. Where identity documents previously provided have expired or are no longer valid, customers shall promptly provide updated documents upon request.
We reserve the right to conduct identity verification, ongoing due diligence, sanctions screening, source of funds enquiries, or other compliance checks at any time during the business relationship where required by law, regulation, risk assessment, or our internal policies.
We normally commence processing orders on the same day or the next business day following receipt of payment.
However, in accordance with applicable AML regulations, a business relationship shall not be regarded as established until all required identity verification and due diligence requirements have been satisfactorily completed and we have confirmed activation of the service to you in writing, usually by email.
We may allow up to 30 days from the order date for submission of the required information and documents.
Notwithstanding that a business relationship has not yet been established, you acknowledge and agree that the service shall be deemed to have been utilised, without our written consent, from the time we commence processing your order. This includes, but is not limited to, use of the service address or details electronically, online, on websites, social media platforms, business directories, statutory filings, domain registrations, advertising materials, or any other medium.
The absence of physical mail deliveries does not constitute evidence that the service has not been utilised.
Failure to complete identity verification and compliance requirements within 30 days may result in suspension or termination of the order or service at our sole discretion.
Where an order or service is terminated due to your failure to comply with KYC, AML, or other regulatory requirements, the service shall be deemed to have been consumed and no refund shall be due.
Customers acknowledge that identity verification and ongoing due diligence requirements are imposed by law and regulatory obligations. Any delay or refusal to provide information or documentation requested by us may result in the suspension, restriction, or termination of services without liability or refund.
We reserve the right to refuse, suspend, or terminate services where satisfactory verification cannot be completed or where continued provision of services would place us in breach of legal or regulatory obligations.
Unless otherwise agreed, all fees are payable in advance.
All prices published or quoted are exclusive of any applicable taxes unless expressly stated otherwise. Value Added Tax (VAT), Goods and Services Tax (GST), sales taxes, withholding taxes, or any other taxes, duties, or levies imposed by any applicable authority shall be charged in addition to the fees payable and shall be borne by the customer.
Services renew automatically at the end of each subscription period to ensure continuity of service.
Requests to terminate services must be made in writing by email and received at least 30 days before the next renewal date. Failure to provide sufficient notice may result in the next subscription charge becoming due.
Customers are responsible for ensuring that sufficient funds are available for payment collection.
Where payments become overdue, we may suspend or terminate services without further notice.
Suspension or termination due to non-payment shall not release the customer from liability for any outstanding fees or subscription charges already due.
Customers remain liable for missed payments and all unpaid sums accrued up to the effective date of termination.
We reserve the right to recover outstanding balances together with reasonable administration fees, debt recovery charges, legal costs, and expenses incurred in collecting overdue payments.
Final invoices and overdue balances may be subject to additional administration charges.
We will receive mail on your behalf in accordance with your service package.
Depending upon your selected plan, mail may be:
Forwarded to your nominated address; or
Scanned and delivered electronically.
Customers are responsible for all postage, packaging, handling, and forwarding charges where applicable.
We reserve the right to refuse acceptance of, return to sender, or otherwise dispose of mail or parcels which:
are addressed to unauthorised names;
are prohibited by law;
are excessive in size, quantity, or weight;
may expose us to legal or regulatory risk; or
relate to suspended or terminated services.
Where a service is suspended due to non-payment, compliance issues, or any breach of these Terms, we may refuse to accept further mail and may return any mail received to the sender without notice and without liability.
We shall not be responsible for any loss, delay, or consequences arising from the refusal, return, or non-acceptance of mail following service suspension or termination.
Customers are responsible for ensuring that authorised names and forwarding addresses remain accurate and up to date.
Where included within your package, we may provide:
UK VOIP telephone numbers;
Call forwarding services; and
Call answering and virtual receptionist services.
Customers are responsible for providing accurate call handling instructions and maintaining sufficient account balances where applicable.
We do not guarantee uninterrupted telecommunications services and shall not be responsible for failures or delays caused by telecommunications providers or circumstances beyond our reasonable control.
Our services must not be used:
For unlawful or fraudulent purposes;
To receive prohibited goods or materials;
In a manner that may damage our reputation;
To mislead customers, authorities, or third parties; or
In connection with activities prohibited by law.
Unless expressly authorised by us and permitted by the relevant service package, customers shall not use our address for Google Business Profile verification, map listings, or any location-based service which may imply physical occupation of the premises.
We reserve the right to suspend or terminate services where misuse is suspected.
Cancellation requests must be made in writing.
Where work has commenced, compliance checks have been undertaken, or services have been activated, we reserve the right to deduct reasonable administration fees and charges from any refund due.
No refunds shall be payable for partially used services or where termination arises from the customer's failure to comply with legal, regulatory, or contractual obligations.
Further details are available in our Refund Policy.
We may suspend or terminate services where:
Payments remain outstanding;
Identity verification requirements are not completed;
Services are used unlawfully or in breach of these Terms; or
Continued provision of services would place us in breach of legal or regulatory obligations.
Upon suspension or termination, customers shall immediately cease using our address and services and remove them from:
Websites;
Email signatures;
Stationery;
Social media platforms;
Google Business Profiles;
Online directories;
Advertising materials;
Statutory registers; and
Any electronic or printed media.
Continued use of our address following suspension or termination may constitute unauthorised use and may result in additional charges or legal action.
Whilst we exercise reasonable care in providing our services, we do not guarantee uninterrupted operation and shall not be liable for delays or failures caused by postal operators, telecommunications providers, third parties, or events beyond our reasonable control.
Our aggregate liability arising out of or in connection with the services shall not exceed the total fees paid by the customer during the twelve months preceding the event giving rise to the claim.
Nothing in these Terms excludes liability which cannot lawfully be excluded under applicable law.
We process personal information in accordance with our Privacy Policy and applicable UK data protection legislation.
For more information, please refer to our Privacy Policy.
We reserve the right to amend these Terms and Conditions from time to time.
The latest version will always be published on our website, and continued use of our services constitutes acceptance of any revised Terms.
These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales.
Any dispute arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
LowCost LetterBox
A trading style of Arjant Limited
95 Mortimer Street
London W1W 7ST
United Kingdom
Email: customerservices@lowcostletterbox.com
Telephone: +44 208 786 7200
WhatsApp: +44 786 786 7200
Website: lowcostletterbox.com